Ep 11 · Level 3 · DIY, learn or hire
DIY, learn or hire?
One quotation job at three sizes. Is it a you problem, a team problem or a system problem? Start with the cheapest fix that works.
One quotation takes ten minutes in ChatGPT. Now do it two hundred times a day. Same job, three sizes, and each size needs a different fix.
Size 1 · Just you
A customer wants a price: catering for eighty, Saturday. You paste the message into ChatGPT, it drafts the quote, you check the numbers and send. ChatGPT is free, or RM24 a month on the Go plan.
That's a you problem. Use the app well, and you're done.
Size 2 · Your team
Five staff, the same ChatGPT, five different quotes. One forgets the delivery fee. One gives a discount you never agreed to. The app is fine; everyone briefs it differently.
That's a team problem, and the fix is skill: one shared method everyone uses.
Size 3 · Your systems
Two hundred enquiries a day on WhatsApp. Someone copies each one into ChatGPT, then into the quotation sheet. Training won't fix that.
It needs keys: your WhatsApp, your price list, your sheet. Each one locked to what the job needs, and every step logged. That's a system problem. The fix: have it built.
Try it
Start with the cheapest fix that works. Move up only when you hit a wall.
Share your answer with OC in the comments@onecrew.aiNext: stop typing your price list into ChatGPT every single time.
Read the transcript
One quotation. Ten minutes in ChatGPT. Now do it two hundred times a day.
Same job, three sizes.
Size one: just you. A customer wants a price. Catering for eighty, Saturday. You paste the message into ChatGPT. It drafts the quote. You check the numbers, you send. Free, or twenty-four ringgit a month. That's a you problem.
Size two: your team. Five staff, same ChatGPT, five different quotes. One forgets the delivery fee. One gives a discount you never agreed to. The app is fine. Everyone briefs it differently. That's a team problem, and the fix is skill: one shared method.
Size three: your systems. Two hundred enquiries a day on WhatsApp. Someone copies each one into ChatGPT, then into the quotation sheet. Training won't fix that. It needs keys: your WhatsApp, your price list, your sheet. Locked, and logged. That's a system problem. The fix: have it built.
Before you buy, ask: is this a you problem, a team problem, or a system problem? Start with the cheapest fix that works. Move up only when you hit a wall.
Quick recap. Just you? Use the app well. Your team? Learn one method. Your systems? That's when you build.
Follow for the next one: stop typing your price list into ChatGPT every single time.